Wix Point of Sale Return Policy

Last Revised: July 27, 2025

 

You can return Wix POS Products excluding receipt paper within 30 days of receiving it.

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To return an item, contact POS-Support@wix.com to request a return shipping label. The items must be returned within 7 days of receiving the return shipping label.

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Returned Wix POS Products must be in like-new condition and in their original packaging, including all cords, cables, parts and documentation. The items must have the same serial number as the Wix POS Product originally purchased from Wix. The items must be properly packed to avoid damage during transit.
 

Please note that all returns are subject to Wix’s inspection. You'll be notified if your items are approved or rejected for a refund. Inspections are typically conducted within 14 business days of an item being received back to our warehouse.

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Wix POS Products rejected by Wix are not eligible for refunds. You can request that the items are returned to you at your expense within 10 days of receiving the rejection notice.

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Refunds will be made within 10 days of approval using the payment method used to purchase the Wix Products or another payment method communicated to you by Wix. If you have not received the refund after 10 days, please check with your bank or credit card provider to see if the refund is still processing. If you still do not see the refund, please reach out to us at POS-Support@wix.com.

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For Wix users who purchased Wix POS Products through a Wix authorized reseller (“Authorized Reseller”), the Authorized Reseller’s terms and conditions shall apply, and this Wix Point of Sale Return Policy shall not apply, unless Wix expressly notifies you otherwise in writing.

Any capitalized terms used herein shall have the meanings ascribed to them in the Wix Point of Sale Purchase and Service Terms, available at https://saleonlinepog.com/pos/hardware/purchase-and-service-terms.